Delivery information

Delivery Information

Last Updated: August 19, 2026

Welcome to Made-in-Lebanon.net.

Made-in-Lebanon.net  is a Lebanese digital platform for e-commerce and a directory of businesses, factories, industrialists, craftsmen and merchants that helps connect Lebanese manufacturers, industrialists, producers, brands, suppliers, sellers, and buyers.

The platform allows businesses to showcase their products and services and enables buyers to contact sellers directly regarding products, prices, quotations, orders, delivery, and other commercial arrangements.

Please read this Delivery Information carefully before placing an order or arranging a purchase with a seller.

1. Delivery Model

Made-in-Lebanon.net does not directly handle, store, package, ship, or deliver products listed by sellers on the platform, unless a specific service clearly states otherwise.

Each seller is independently responsible for managing their own delivery and fulfillment arrangements, including:

  • Delivery methods

  • Delivery areas

  • Delivery fees

  • Delivery timeframes

  • Product preparation and packaging

  • Delivery providers

  • Customer communication

  • Failed deliveries

  • Returns and exchanges

Sellers may deliver products themselves or use independent couriers, drivers, delivery companies, or logistics providers.

Made-in-Lebanon.net provides the digital platform that helps connect buyers and sellers and does not control the delivery process between them unless explicitly stated otherwise.

2. Seller Responsibility

Each seller is responsible for:

  • Confirming product availability.

  • Confirming prices and order details.

  • Preparing and packaging products.

  • Determining delivery areas.

  • Determining applicable delivery fees.

  • Agreeing with the customer on delivery arrangements.

  • Choosing and managing any delivery provider.

  • Providing relevant delivery information to the customer.

  • Handling delivery delays or failed delivery attempts.

  • Handling damaged, missing, incorrect, or incomplete orders.

  • Managing returns, exchanges, replacements, warranties, and refunds according to their applicable policies.

Any question concerning the delivery of a specific order should be addressed directly to the seller.

3. Delivery Fees

Delivery fees are determined by the individual seller.

Fees may vary depending on:

  • Seller location

  • Customer location

  • Delivery area

  • Product size or weight

  • Order quantity

  • Delivery method

  • Delivery company or courier

  • Seller's own delivery policy

Made-in-Lebanon.net does not set, collect, or control delivery fees unless a specific service or arrangement on the platform clearly states otherwise.

Customers should confirm the applicable delivery fee with the seller before completing a purchase or confirming an order.

4. Delivery Areas

Each seller determines the areas to which they can deliver.

Some sellers may offer delivery throughout Lebanon or around the world, while others may serve only specific cities, regions, or local areas.

A seller may decline or modify a delivery arrangement if delivery to the requested location is not available or practical.

Made-in-Lebanon.net does not guarantee that every seller can deliver to every location.

5. Delivery Timeframes

Delivery timeframes vary from seller to seller and from product to product.

Delivery may depend on:

  • Product availability

  • Stock status

  • Order preparation time

  • Seller working hours

  • Customer location

  • Delivery provider availability

  • Traffic and road conditions

  • Weather conditions

  • Public holidays

  • Order volume

  • Manufacturing or production time

  • Other unforeseen circumstances

Any delivery timeframe displayed or communicated by a seller should be considered an estimate unless the seller explicitly confirms a specific delivery commitment.

For delivery updates, customers should contact the seller directly.

6. Payment and Cash on Delivery

Payment methods are determined by the individual seller and may vary depending on the product and transaction.

Where Cash on Delivery (COD) is offered, payment is made directly to the seller, the seller's representative, or the independent delivery provider handling the order.

Made-in-Lebanon.net does not collect, hold, process, or release Cash on Delivery payments unless a specific service or arrangement clearly states otherwise.

Customers are responsible for being available to receive the order and paying the agreed amount where applicable.

7. Third-Party Delivery Providers

Sellers may use independent delivery companies, couriers, drivers, or logistics providers.

These providers operate independently from Made-in-Lebanon.net.

The seller is responsible for selecting and managing any third-party delivery provider they use.

Made-in-Lebanon.net is not responsible for the pricing, actions, omissions, delays, mistakes, loss, damage, failed delivery, or other conduct of an independent delivery provider engaged by a seller.

Customers should report delivery problems to the seller so that the seller can follow up with the relevant delivery provider.

8. Delivery Problems

If there is a problem with a delivery or order, including:

  • Delayed delivery

  • Failed delivery

  • Damaged product

  • Missing product

  • Wrong product

  • Incomplete order

  • Other delivery-related problems

customers should contact the seller directly.

The seller is responsible for investigating and resolving issues relating to products or orders they have accepted.

Made-in-Lebanon.net may assist with communication where reasonably possible, but the seller remains responsible for fulfilling and resolving their own orders.

9. Returns, Exchanges, Replacements, Warranties, and Refunds

Returns, exchanges, replacements, warranties, and refunds are handled by the individual seller according to their applicable policies and any rights provided under applicable law.

Made-in-Lebanon.net does not directly process, approve, collect, replace, or refund products sold by independent sellers unless a specific service clearly states otherwise.

Before purchasing, customers are encouraged to confirm the seller's applicable policies regarding:

  • Returns

  • Exchanges

  • Replacements

  • Warranty

  • Refunds

  • Return costs

  • Applicable time limits

For any product complaint or request relating to a purchase, customers should contact the seller directly.

10. Customer Responsibility

Customers are responsible for:

  • Providing an accurate name and telephone number.

  • Providing a complete and accurate delivery address.

  • Providing any additional location information requested by the seller.

  • Being available to receive the order.

  • Responding to calls or messages from the seller or delivery provider.

  • Paying the agreed amount where applicable.

  • Checking the order upon receipt where reasonably possible.

  • Reporting any problem to the seller promptly.

Incorrect addresses, unanswered calls, customer unavailability, or refusal to receive an order may result in cancellation or additional delivery charges according to the seller's policy.

11. Order Cancellation

A seller may cancel, decline, or modify an order or delivery arrangement for reasons including:

  • Product unavailability

  • Stock issues

  • Inability to deliver to the requested location

  • Incorrect or incomplete delivery information

  • Customer cannot be reached

  • Delivery is not possible due to road, weather, security, courier, or logistical circumstances

  • Customer refuses to accept the order

  • Customer refuses to make the agreed payment

  • Genuine pricing or order errors

  • Other circumstances that prevent fulfillment

Any cancellation relating to a specific purchase or delivery is handled by the seller.

12. Contacting the Seller

For delivery and order-related questions, customers should contact the seller directly through the contact methods available on Made-in-Lebanon.net.

Depending on the seller, these may include:

  • WhatsApp

  • Phone

  • Product enquiry

  • Contact form

  • Seller profile

  • Business contact details

  • Social media or other contact channels

Customers should contact the seller regarding:

  • Product availability

  • Price

  • Delivery time

  • Delivery fee

  • Delivery area

  • Order status

  • Payment method

  • Cash on Delivery

  • Failed delivery

  • Damaged product

  • Wrong product

  • Missing product

  • Return request

  • Exchange request

  • Replacement

  • Warranty

  • Refund request

13. Made-in-Lebanon.net's Role

Made-in-Lebanon.net provides a digital platform that helps businesses showcase their products and helps buyers discover and contact Lebanese businesses and sellers.

Depending on the listing and service, Made-in-Lebanon.net may facilitate product discovery, enquiries, direct communication, quotation requests, or other connections between buyers and sellers.

Unless explicitly stated otherwise, Made-in-Lebanon.net does not:

  • Store products

  • Package products

  • Deliver products

  • Set delivery fees

  • Guarantee delivery times

  • Operate delivery vehicles

  • Control independent couriers or logistics companies

  • Collect Cash on Delivery payments

  • Process payments on behalf of sellers

  • Approve or process seller returns

  • Approve or process seller exchanges

  • Approve or process seller refunds

  • Provide product warranties

  • Guarantee product availability

  • Act as the manufacturer or seller of products listed by independent businesses

The commercial transaction, payment, delivery, return, exchange, warranty, and refund arrangements are primarily between the buyer and the relevant seller.

14. Product and Seller Information

Product, pricing, availability, delivery, and business information displayed on Made-in-Lebanon.net may be provided by or on behalf of the relevant seller.

Customers should verify important information directly with the seller before completing a purchase, particularly:

  • Product availability

  • Price

  • Specifications

  • Quantity

  • Delivery

  • Payment

  • Warranty

  • Returns

  • Exchanges

  • Refunds

Made-in-Lebanon.net encourages sellers to maintain accurate and updated information but does not guarantee that seller-provided information will remain current at all times.

15. Changes to This Delivery Information

Made-in-Lebanon.net may update this Delivery Information from time to time to reflect changes to the platform, its services, or applicable requirements.

The updated version will be published on this page with a revised Last Updated date.

16. Contact

For questions regarding a specific product, quotation, purchase, delivery, payment, return, exchange, warranty, or refund, customers should contact the relevant seller directly through the contact information available on their Made-in-Lebanon.net profile or product listing.

For general questions concerning the Made-in-Lebanon.net platform, please use the platform's published contact channels.

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